Questions? Start here.

Creating your profile is the first step. You must also submit a separate registration for each health fair you want to attend. Your profile introduces your organization; your event registration requests a place at that specific event.

Log in to your IAB account, open the event link in your invitation or find the event on our website, and complete its registration form. Submit a separate registration for each event. If you already have an account, use your existing profile.

No. Register through the event’s page while logged in to your account. Your registration provides the employer with your profile and participation information.

An invitation gives you the opportunity to request participation. The employer reviews registrations and makes the final approval decision. Please wait for your approval confirmation before making plans to attend.

You will receive an approval email. You can also review your registrations in your account. Submitting a request does not mean your participation has been approved.

Log in and open your profile to review your upcoming events. Use View Registration or Edit Registration where available. You can also use Event Registrations in your profile’s Edit view. The Contact Employer option becomes available after approval.

Employers use your profile to learn about your organization and decide whether your services fit their employees’ needs. Employees may also receive a link to your profile. Include your logo, company description, services, locations, current contact information, and helpful educational materials.

Contact IAB with the event name, event link, and a screenshot of what you see. We can check whether registration is closed or whether a website issue needs attention.

Yes. Creating a provider account and company profile is free. Event participation fees and optional memberships are separate.

For the standard pay-on-approval option, your card is authorized when you submit your registration and the event fee is charged only after the employer approves your participation. Declined requests under this option are not charged. If an event offers a separate upfront registration-fee option, review that option’s terms on the Event Registration Fees page. Approved booth cancellations follow the 20-calendar-day refund policy.

Check the specific event page for its participation fee and any applicable membership or preferred-provider arrangements. Some events are free for participating providers.

Below the billing section, open Have a coupon code? and enter your code before submitting. Check that the discount appears. A code covering the full fee does not require a card; a partial discount requires payment information for the remaining balance. If the code does not work, contact IAB with the event name, code, and error message.

Log in, open your profile’s Billing tab, and update your payment information within 24 hours of the payment-failure notice. Reply to the notice to let IAB know you have updated it. Your registration may be canceled if payment remains unresolved. Never email your full card number or security code.

No. An eligible active membership may cover participation fees, but you must still register for each event and receive employer approval.

It may affect registrations covered by that membership. Before canceling, contact IAB to review your upcoming events and any participation fees or preferred-provider arrangements.

Review the event page, confirmation email, and any instructions or attachments sent by the employer. Requirements vary by location, so check them for every event.

Contact the employer or event coordinator listed in your event information. Contact IAB for account, registration, payment, or website assistance.

Review the event’s booth provisions and requirements before packing. Bring your educational materials, display items, and any supplies needed for your approved services. Check whether electricity, Wi-Fi, or additional space must be requested.

Follow the event’s setup instructions. IAB’s general onsite guidelines call for arrival one hour before the event and a booth ready to welcome employees at least 30 minutes before it begins.

No. Employees cannot be required to join a mailing list or provide personal information in exchange for a service, screening, or prize. Contact employees afterward only when they have requested follow-up.

Your profile provides the foundation for your booth. After event approval, follow the booth setup instructions to prepare your materials and check that your booth is ready for visitors.

Read the written setup instructions and watch the tutorial provided. Add your presentation and resources, check your links, and test your booth before event day. Visit our Virtual Health Fair guide for setup information.

Yes. Have a representative in your booth throughout the scheduled live event to welcome employees, answer chats, and respond to video or audio requests. A prerecorded presentation supports your booth but does not replace live participation.

Enter your completed and tested booth at least 15 minutes before the scheduled start, unless your event instructions specify an earlier time. Check the event’s listed time zone.

Contact IAB before event day so there is time to help. Include the event name, the step causing difficulty, and a screenshot or exact error message.

Open your profile’s Edit view, select Event Registrations, and use the cancellation option for the event. If you cannot complete the cancellation, contact IAB promptly.

Cancel your booth registration at least 20 calendar days before the event date to receive a full refund. Cancellations made fewer than 20 calendar days before the event are not eligible for a refund. If you register within 10 calendar days of the event and your registration is approved, no refund will be issued if you cancel.

If you cannot participate at the revised date or time, contact IAB. A full refund is available under IAB’s date/time-change policy when you cannot reschedule your participation.

We will notify registered providers and share rescheduling information when available. Refunds will be provided where applicable.

IAB connects workplaces, public-sector organizations, and churches with health and wellness providers across the United States. Our platform helps hosts organize on-site and virtual health fairs, review provider registrations, share event details, and coordinate educational workshops.

The event host reviews provider profiles and approves or declines registrations based on the audience’s needs and event requirements. This selection process helps build a relevant provider lineup and introduces participants to services chosen for their community.

Yes. Contact IAB with your preferred topic, audience, date, and whether you want an onsite or virtual presentation. We can help identify suitable providers.

Use Lost your password? on the login screen and follow the reset instructions. Check your spam or junk folder if the email does not arrive.

Include your company name, account email address, event name and link, and a brief description of the issue. A screenshot or exact error message helps us investigate. Please do not send passwords or full payment-card details.

Visit our Contact Us page or call 800-560-1648. For questions about a specific event’s location or logistics, contact the employer or coordinator listed in your event information.